Their parents died, but BofA kept their money


For the publisher: Thanks to David Lazarus for his column on Bank of America’s months-long delay in transferring money from a deceased customer to his son. My experience four years ago with BofA was similar.

My father passed away in September 2016 and my mother the following March. Subsequently, I experienced a level of incompetence at BofA that you had to live to believe. No one was in charge of my parents’ case and the same documents had to be resubmitted multiple times.

During this time, as executor, I was still responsible for paying my parents’ bills. I concluded that BofA’s ultimate goal was to keep my parents’ money for as long as possible just because he could.

No one at BofA has ever been able to tell me who was actually responsible for their Estate Services division. As a result, after I was finally able to close all of my deceased parents’ accounts, and then all of my own BofA accounts, I finally wrote a letter to General Manager Brian Moynihan. In response, I was called by an assistant who promised to do better with future clients.

After reading the Lazarus column, I see that nothing at BofA Estate Services has changed. With all of the recent deaths from COVID-19, I’m sure things can be even worse than when I was settling my parents’ estate.

Thanks again to Lazare for standing up for our clients.

Nancy R. Insprucker, Manhattan Beach

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For the publisher: The exact same thing happened to me at Bank of America when my mother passed away.

I was his designated “payable on death” person, and it took over five months for BofA to issue a check for his savings and chequing account balances. This happened in 2020, and I attributed the problem to the pandemic.

I made several trips to branch offices, made numerous phone calls and submitted all the required paperwork, only to be told that something was missing or that something was lost.

It looks like Lazarus is on to something.

Geraldine Field, Walnut Creek, California

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For the publisher: Thank you for featuring Lazarus and his citizen columns in The Times.

It is shocking but not surprising to consider how regularly these morally deprived corporations act, until their immoral actions threaten their profitability, in which case their response is almost immediate, albeit isolated to the visible problem.

Konrad Moore, San Diego


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